Archive for August, 2010

 Family

I have always believed in Family.  I have always felt a desperate need to identify with my relatives, to know who they are, where they come from – to feel connected.
Funny thing is – I am not from a tight knit family.  There are family rifts, lost communication and a lack of understanding of who [...]



 Exceptional

As promised, I am going to try and “review” my customer service experiences both at home and on the road.  I was recently at one of my favourite hotels, (2X) and as always – had an amazing experience in the lounge there both nights.  As this level of service is consistent, I have decided to [...]



 The Customer Service Myth

Customer Service.
It’s something I feel very strongly about.  I have spent most of my working life providing customer service.  I’d like to think I have done very well.  It’s not rocket science.  In fact, it’s one of those things that we teach our young children..  it’s so simple and so important in fact, that the [...]



 Getting over writers block – or getting over myself.

Writers Block.
I have it.
I had great aspirations of making this an active blog, with heaps of witty posts about my life both as a Flight Attendant and as a Mother.  I was so certain this wouldn’t be hard – I do possess a sharp wit and a sarcastic sense of humour.  I think I’m funny. [...]