January 18th, 2011 Customer Service - an ongoing series of posts regarding the best and worst of my Customer Service experiences at home and on the road.
Mahogany’s Grill Restaurant: Sheraton Gateway Hotel, YYZ Toronto Pearson Airport
We have three crew hotels in Toronto. We get to stay at the Sheraton when we don’t have a lot of time. It’s one [...]
January 13th, 2011 Customer Service – an ongoing series of posts regarding the best and worst of my Customer Service experiences at home and on the road.
Canadian Tire: Strathmore, Alberta location
I had two reasons to go to a Canadian Tire store last week. First, the wheels on my work suitcase click when I roll it. This is annoying [...]
September 3rd, 2010 As I type this, I am somewhere above 30,000feet cruising my way from Minneapolis/St. Paul, MN to Raleigh/Durham, NC. Our inflight service began about 10 minutes ago. I am in the front row of economy class, and decided that since I am on a mini vacation, I should enjoy a nice cold beer. I ordered [...]
August 26th, 2010 As promised, I am going to try and “review” my customer service experiences both at home and on the road. I was recently at one of my favourite hotels, (2X) and as always – had an amazing experience in the lounge there both nights. As this level of service is consistent, I have decided to [...]
August 11th, 2010 Customer Service.
It’s something I feel very strongly about. I have spent most of my working life providing customer service. I’d like to think I have done very well. It’s not rocket science. In fact, it’s one of those things that we teach our young children.. it’s so simple and so important in fact, that the [...]
